Shipping policy
DOMESTIC
- First Class USPS: 3-5 Business Days- Priority Mail USPS: 2-3 Business Days
SHIPPING POLICY
Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination. Please note, FedEx will not deliver to PO Boxes, General Delivery locations, or any other location in which a person is unable to sign for the package. If you choose FedEx and have a mailing address incompatible with their service, we will do our best to change your shipping method to USPS prior to shipping. In the event, your method is not changed and your package is returned due to an invalid delivery address, you are responsible for any fees that incur due to the return.
Any shipping charges incurred due to exchange for store credit are the responsibility of the customer.
The customer assumes responsibility for any additional charges on rejected packages. This includes any orders returned due to non-claim, incorrect address, undeliverable address, etc. Card Mafia is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible -- we appreciate your understanding.
If an order is placed and the address entered at checkout is incorrect, Card Mafia is not responsible for the delivery of that package or the fees associated with having the package re-routed (if applicable). It is your responsibility to double-check the address you are having your order shipped. If the order does not make it to your destination due to the error in address, Card Mafia is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.
All mentions of the transit time on the checkout page are merely estimates and those estimates of transit time begin once your order is packaged and handed off to the appropriate carrier.
During the November-December shipping season, due to the large influx of orders, it can take up to 2-4 business days to process, package, and ship your orders. Please take this into account when placing your order and allow plenty of time to receive your package prior to the date you actually need it. We do not guarantee that any order placed will arrive by a specific date. We only believe that it will arrive within the stated transit time listed during checkout once it is packaged and handed to the mail carrier.
LOST/STOLEN PACKAGES
Once orders have left our warehouse, we cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance. In the event of a replacement being mailed, Card Mafia reserves the right to mail the replacement via any shipping method available.
RECEIVED A DAMAGED OR DEFECTIVE ITEM?
Our team tested every product at least 3 times before passing them to fulfillment, therefore it's very unlikely to receive a defective item. While we try our best to pack every order sufficiently to handle transit, in some cases, damage and defect will occur to items in your shipment due to various reasons. We apologize for this inconvenience and ask that you let us know as soon as possible about the damage. Any damage or defect claims made on an order must be submitted via contact form at https://www.suspiciousactivitygame.com/pages/contact-us within 7 days of receiving the package. Please include your order number and pictures of the damaged items and packaging.
In the event the damage or defect is caused by you or your postal service negligence, we reserve the right to refuse to send a replacement or issuing a refund. Any claims made after 7 days from receiving the product will not be considered for reimbursement or replacement. Also, do not discard the damaged or defective items. You may be asked to return the damaged item prior to receiving a replacement or reimbursement.
WHY IS MY ORDER DELAYED/NOT SHIPPED?
While we do our best to mail out all orders within 1 business day of that order being placed, there are various reasons why your order may be delayed or not shipped within that time frame. These reasons include, but are not limited to, the following:
• Items ordered are on back order
• Items ordered are pre-sale
• A large release or holiday period has created a large influx of orders (expect processing/shipment to happen within 2-4 business days during these periods)
In the event of an item being ordered that is not in stock, we will contact you letting you know of the delay and the expected ship date.
In the event of ordering an item that is considered "pre-sale", the expected ship date of the product will be listed on the product page at the time of ordering.
Please keep in mind, in both of the above cases, your order will ship in full once all items are available for shipment.
Any questions or concerns related to a delayed order, please email us at https://suspiciousactivitygame.com/pages/contact-us and reference your order number in the email subject line.
WHY WAS MY ORDER CANCELLED?
Although this is unlikely, we will occasionally cancel orders due to a shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.
We reserves the right to cancel any order.